Behind the Scenes look at the Skype for Business Online PowerShell Module

As Skype for Business Online (SfBO) adoption on Office 365 continues to grow, more organizations are turning to PowerShell to manage the SfBO tenant and users.

The Skype for Business PowerShell Module used to the connect to the tenant is interesting.  Knowing a little but about how this module works behind the scene’s can go a long way to understanding any issues that come up.

There are 3 things you need to do to connect to your Skype for Business Online tenant with PowerShell using the SfBO PowerShell Module:

Action PowerShell to Accomplish It Notes Import the SkypeOnlineConnector Import-Module -Name SkypeOnlineConnector   Establish a New Remote SfBO PowerShell Session $SFBOSession . . . → Read More: Behind the Scenes look at the Skype for Business Online PowerShell Module

5 Tips to Improve Skype for Business Wi-Fi Performance

This article offers 5 tips to increase overall performance for Skype for Business (Sfb) over Wi-Fi at home or a Public Hotspot. These tips were created from my own experiences at home and using Wi-Fi in different circumstances. 

Delivering a good SfB Wi-Fi experience in the enterprise is a much larger topic with more infrastructure and configuration options and recommendations. A good start here is Microsoft’s Guide “Ensuring an Enterprise Class Wireless Skype for Business Experience” which provides end to end planning, best practices, and proactive maintenance and operations to deliver enterprise grade Wireless Skype for Business service.

Here are the 5 tips I will discuss:

Make Sure the . . . → Read More: 5 Tips to Improve Skype for Business Wi-Fi Performance

5 Tips & Reminders for End Users During a SIP Address Change

SIP address changes inside organizations are usually challenging – for the IT team making the change and the end users experiencing the change. For those unfamiliar with the SIP address change, it involves a change to either:

The format of the left-hand side (e.g. user-id@domain.com changing to firstname.lastname@domain.com) The domain name on the right-hand side of the @ sign (e.g. user@domain.com changes to user@new_domain.com)

This blog entry contains key reminders to end users going through the SIP address change process.

The impact to end users will depend somewhat on the Lync or Skype for Business (SfB) deployment and the clients used.

In most environments however, end users need to take . . . → Read More: 5 Tips & Reminders for End Users During a SIP Address Change

Introducing Microsoft Teams

This blog post isn’t specifically about Skype for Business but rather a newly released Microsoft Office 365 Team Collaboration application that has many similar Skype for Business collaboration features, and integrates with Skype for Business Online.

What is Microsoft Teams?

A new Office 365 Team Collaboration Experience (e.g. new Office 365 application) based on chat-based workspaces that brings together people, conversations, content, and tools that teams commonly use to get their work done.

It is built on-top of Office 365 (O365 groups are the pillar) and has built-in integration with:

The Microsoft Office Suite (i.e. Word, Excel, etc..) for content creation/sharing/viewing/editing OneNote for content collaboration and . . . → Read More: Introducing Microsoft Teams

DNS Records in a Skype for Business Hybrid Deployment

The DNS records for a Skype for Business (SfB) on-premises deployment can be somewhat complex, but are well documented (see Microsoft TechNet – DNS requirements for Skype for Business).  While working on a recent hybrid Skype for Business (SfB) deployment, I realized there is a lot of confusion. This was a classic hybrid deployment – some SfB servers and users on-premises, and some in SfB Online sharing one DNS namespace. This article aims to clear up some of this confusion.

The unique question that comes up in hybrid is where should I point my DNS records for clients to logon?  On-premises or online?

The general golden rule in a SfB . . . → Read More: DNS Records in a Skype for Business Hybrid Deployment

Five Productivity Tips to get the most from Skype for Business

As a daily user of Skype for Business and someone who specializes in it, I often see other users struggle with some relatively common usage scenario’s in the client. This blog entry describes 5 productivity tips that will increase the productivity of Skype for Business users in specific situations.

1) Easily Start a Group Conversation from an Outlook Meeting

I frequently see the need for this and it is a real productivity booster. Many times users are participating in a meeting from their Outlook calendar which does not have a corresponding Skype for Business (SfB) meeting or conference.  Typically these meetings have a mix of internal and external participants with . . . → Read More: Five Productivity Tips to get the most from Skype for Business

Key Skype for Business Online Policy Settings

As I work more with enterprises adopting Skype for Business (SfB) Online in Office 365, many questions arise about setting user policies which govern which features which compliance, security, and resource usage.

There are many policies (about 12 that applicable to individual SfB Online users), and each type of policy can have many settings (52 for the Conferencing Policy for example), and it is difficult to know what settings are available, what the individual setting enables/disables, and which ones matter the most.

In my experience the 4 most commonly used SfB Online policies are:

Conferencing External Access Client Voice

The importance of each policy type will depend on what features . . . → Read More: Key Skype for Business Online Policy Settings

Managing Skype for Business Online Administrator Rights

With an Office 365  Skype for Business Online (SfB Online) tenant that has several SfB Administrators, I frequently need to review who has Administrator access – that is – who has the ability to see, and change, SfB settings. This includes everything from SfB service settings, user settings, to permission changes. This blog entry explains the basics for Skype for Business Online administrator permissions and how to easily review them.

The Basics

SfB Online Administrator permissions leverage the default Office 365 Admin Roles and their associated Permissions in Office 365. Office 365 has predefined administrator roles, and each role has a set of permissions which allow the Office 365 user . . . → Read More: Managing Skype for Business Online Administrator Rights

Demystifying a User Compliance setting in Skype for Business Online

I recently had to figure out a Skype for Business (SfB) Online user settings in the O365 Admin Center that was poorly understood – the user setting “For compliance, turn off non-archived features” as shown here:

The purpose of this setting is to allow Administrators to turn off SfB online communication features that cannot have the communication content captured by the in-place hold feature that is used with Exchange integration (the in-place hold is an Exchange feature configured in the Exchange admin center which allows archiving of communication to a special folder in the corresponding Exchange for compliance purposes).

This setting turns off the SfB features that cannot . . . → Read More: Demystifying a User Compliance setting in Skype for Business Online

The New Skype for Business iOS App 101 & Key Tips

It’s been 2 weeks since Microsoft released the new Skype for Business iOS app (https://blogs.office.com/2015/10/14/skype-for-business-ios-app-now-available/). This article answers common questions, summarizes the important points you need to know, and includes some tips to get the most out of it.

Basics you Should Know This is a one-way upgrade from the Lync 2013 iOS application.  There is no going back.  It replaces the Lync 2013 app in the Apple Store. It will co-exist with the Lync 2010 app if it is on the device. The version works against Skype for Business Server 2015, Lync Server 2013, and Office 365 Skype for Business Online. The app requires iOS 8.1 or later and . . . → Read More: The New Skype for Business iOS App 101 & Key Tips