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A Primer on Lync Audio Quality Metrics

The topic of audio quality can be vast and complex. The purpose of this post is to provide some practical and easy to read guidance on the key metrics used in several Lync Server monitoring reports. This will enable IT professionals to quickly gain insight into the audio quality of a particular Lync call or conference and troubleshoot poor audio quality if need be.

Note: this post is focused on audio metrics for Lync Audio – not enterprise voice audio – although some of the same metrics apply.

See my previous blog post Key Tips to Get Started with Lync Monitoring & Reporting to get started with the Lync Monitoring . . . → Read More: A Primer on Lync Audio Quality Metrics